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Conditions of Use

By ordering from imei-unlocker.com you confirm your agreement to the following Terms and Conditions.
imei-unlocker.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Payments

We accept almoust any method of payment including paypal, credit card, electronic check, and wire transfer. There may be conversion charges applied to payments made from different currencies. This conversion is applied by the account/card issuer. We are not responsible and do not dictate the currency conversions rates. We reserve the right to cancel orders we feel to be suspicious and/or fraudulent.

Security

Payments are processed using Secure Socket Layer Protocol (SSL) for every transaction in order to ensure that your order is secure. PayPal (our payment processing agent) protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with imei-unlocker.com. Refer to www.paypal.com for further information.

Please note that your Internet host IP addresses are recorded and cookies are used for security reasons when placing an online order. For detailed information about this matter check our Privacy Policy.

Delivery

Unlocking codes are usually dispatched via email if not otherwise specified. Depending on your region and service we can support additional delivery options (e.g.. SMS).

In most of the cases the marketed EDT (Estimated Delivery Time) is applying. However in some cases (1%) it can take longer due of technical issues, anti-fraud verifications, delays on the providers etc.

Orders placed cannot be cancelled starting with the moment the order is submitted to us.

Guarantees

We deliver the unlocking services with 100% money back guarantee. In the very unlikely situation our supplied code does not work we offer a full refund (only if you gave us the correct information in your order - especially the correct IMEI).

We reserve the right to ask for evidence to support the customers claim that the code did not work. Delivery times should only be used as an estimate and a refund does not apply to delays in delivery. We will always do our best to deliver the codes as soon as possible.

If your specific phone and desired network are not compatible and you still order an unlocking code you will NOT be eligible for a refund. There are situations when the handset is not hardware supporting a specific technology (eg. GSM phones are not supporting CDMA networks, older models not supporting new technologies as LTE, the handset is not supporting very specific frequencies on which the carrier is operating). Also there are situations when a carrier refuses to accept and activate your handset due to its policy limitations.


Before ordering please double-check that your phone is network locked inserting a SIM card of a different carrier. For most of the brands & models it is not technically possible to remotely check the network lock status before processing your order. Once the service is delivered due to supplier policy, if you find out that the handset is not network locked you will NOT be eligible for a refund.


Also if your handset is currently banned because a lost/stolen report and you still order an unlocking code you will NOT be eligible for a refund. Factory unlocking will not solve the carrier ban issue. For more informations check this article from our blog: Stolen/Lost phones | Blacklisted IMEIs.

In all situations we strongly encourage our customers to check with their future carriers if once unlocked the handset will be compatible.

Refund Policy & Limited Liability

To ask a refund, a customer must inform us of their failed unlock attempt within 48 hours of the unlock code receipt. We do not provide any refunds if the customer does not contact us within this time period.


The customer will not be eligible for a refund if is not wiling to follow any reasonable troubleshooting info provided by our support team (including but not limited to: update the software, factory reset, revert to stock firmware, un-rooting the phone, retry with another SIM card).


Due to supplier policy and when we consider necessary video proof must be provided if code does not work!


We do not provide refunds to those customers who do not follow the instructions provided. Also we do not refund any payments for reasons unrelated to our service (e.g. lost/stolen handset, defective handsets).


This policy does not affect your normal and existing legal rights. We do not accept liability beyond the remedies provided for in this limited warranty or for consequential or incidental damages, including, without limitation, any liability for third-party claims against you for damages, for products not being available for use, or for lost data or lost software. Our liability will be no more than the amount you paid for the product that is the subject of a claim. This is the maximum amount for which we are responsible.

Disclaimer

All manufactures trade names/logos are for reference use only and are in no way connected to our products.


All logos, pictures, names and brands are registered by their respective owners. All pictures are for illustration purposes only, actual product may vary slightly from the ones shown on this site.


There is no warranty that any information or services provided or referenced by this site is either merchantable or accurate, that such information or service will fulfil any of your particular purposes or needs, or that such information or service does not infringe on any third party rights.


Except for any express warranties stated on this site, if any, the information and services provided or referenced on this site are provided 'as is' and with all faults, and the entire risk, satisfaction on quality, performance, accuracy and effort is with the user.


Unlocking is legal in most countries, customers are required to check local laws before purchasing. imei-unlocker.com is not responsible for any law infringements made by its customers; imei-unlocker.com does not accept liability for any damage caused to your handset.

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